Why my tracking number is not working?

First, please make sure that you are tracking your parcel on the correct website for your shipping method.

It usually takes one working day for the tracking number of Express shipment to be tracked online. However, sometimes it may take a few more days for Postal Parcel shipment to be tracked online. For some shipping methods, the tracking information may be available only after the parcel arrives in your country. So, if you found the tracking number is not working, please be patient and not upset. You may wait a few days and check again. If the tracking number is still not working, please feel free to contact us for help.